Refund Policy
30-Day Returns
What kind of products can be returned and exchanged?
a. Products in the same condition as you received, it must be unaltered, unworn, undamaged, no washing, no glue or tape on it, containing no signs of wear, no styling or odor. Please send a video to us for pre-check before you exchange or return the items, and a full inspection will be made after we receive the products.
b. Products have original package.
c. Products are returned within 30 days of the order delivery date.
d. Problems caused by non-human factors often occur during the product warranty period. The warranty period of all products is 60 days.
NOTICE: We do not provide return and exchange service for custom orders and pre-cut orders; Pre-sale items are not eligible for return due to their handmade nature.
If the size does not fit after order delivered due to your own reasons, you can choose to send the product back according to the return requirements.
Here's what you need to know:
a. You'll need to cover the return shipping fee by yourself.
b. We'll issue a full refund to your original payment method once we receive and inspect the items.
c. We cannot take responsibility for lost/damaged packages during transit in return. A trackable shipping service is highly recommended.
Or we accept offering you the right to purchase a new pair at a discounted price (contact us to claim your discount coupon code) instead of returning the items.
We are not able to offer an exchange service, however as long as the product has not been used or modified in anyway, we will process a full refund once the return has been received at our warehouse.
Returns due to non-quality issues outside of this timeframe cannot be considered and will forfeit refunds or warranty.
Please note it may take up to 14 business days for refunds to be processed upon receipt of the item.
Please inform us (service@calveto.com) should you need to return an item or report a fault. All requests must be made as soon as you notice them.
For product returns, please send back to our warehouse at: